Part-Time Operations Manager & Customer Service Agent

Part-Time Operations Manager & Customer Service Agent

Location: Remote (New York Tri-state preferred, but not required)
Hours: 20 hours/week
Compensation: Flat rate (negotiable based on experience)

About Classic Six:
Classic Six is a rapidly growing e-commerce brand specializing in high-quality women's apparel. We’re looking for a highly motivated and proactive individual to join our team as a Part-Time Operations Manager & Customer Service Agent. This role will be instrumental in ensuring the seamless day-to-day operations of our business while driving continuous improvement across multiple areas, including customer service, logistics, inventory management, and fulfillment.

As a key member of our team, you will work closely with the founder and cross-functional teams to support the business’s growth and scalability. We’re looking for someone who thrives in a fast-paced, evolving environment and is passionate about operational excellence and delivering exceptional customer service.

Key Responsibilities:

Inventory Management

  • Inventory Monitoring: Regularly monitor inventory levels for discrepancies across systems (e.g., Shopify and warehouse), ensuring data accuracy between our warehouse and online store.
  • Reconciliation & Reporting: Oversee monthly and weekly inventory reconciliations. Maintain policies for adjusting and keeping accurate records within our inventory systems.
  • Special Projects: Manage inventory and fulfillment for special projects as needed, ensuring timely execution and accuracy across the board.

Customer Service & Order Management

  • Customer Support/Order Management: Act as the point of contact for customer inquiries and order management within Shopify, resolving issues and ensuring a high level of satisfaction.
  • Process Improvement: Regularly assess customer service quality and workflows, implementing improvements to enhance the customer experience and operational efficiency.
  • Customer Feedback & Strategy: Use customer feedback and data to refine product offerings, improve the shopping experience, and contribute to strategic decisions related to returns, sizing communication, and customer interaction.

Operations Management & Optimization

  • 3PL Management: Oversee our third-party logistics (3PL) provider to ensure timely shipping, order accuracy, and fulfillment efficiency. Actively optimize systems to improve scalability and cost-effectiveness.
  • Process Improvement: Continuously evaluate and refine current systems and processes across inventory, fulfillment, and logistics. Implement scalable solutions to improve cost, speed, and accuracy.
  • SOP Development: Maintain Standard Operating Procedures (SOPs) to ensure efficient and accurate inventory management, fulfillment, and processes.
  • Quantitative Reporting & KPI Tracking: Track key performance metrics related to fulfillment, order accuracy, and shipping costs. Use data to identify inefficiencies and develop actionable solutions for improvement.
  • Quarterly Fulfillment Reviews: Facilitate quarterly reviews with the 3PL provider to assess performance and address new business needs and initiatives.

E-commerce & Platform Management

  • Shopify: Maintain our Shopify products, ensuring accurate product listings, order fulfillment, inventory levels and returns management.
  • Tech Stack Management: Utilize tools like Gorgias and Loop to improve customer service response times and enhance order management. Actively seek ways to streamline systems to enhance customer experience and internal efficiency.

Ideal Candidate

The ideal candidate will be an organized, self-driven, and proactive individual who thrives in a dynamic, growth-focused environment. You should have a passion for building scalable systems and a hands-on approach to problem-solving. Experience in consumer goods, e-commerce operations, and customer service is essential.

Must-Have Skills:

  • Strong proficiency in Shopify, Gorgias, and Loop
  • 2-5 years of experience in operations, inventory management, and customer service within e-commerce or consumer goods
  • Analytical mindset with a knack for optimizing systems and processes
  • Ability to manage multiple projects simultaneously while maintaining strong attention to detail
  • A strong passion for scaling businesses and a hands-on, problem-solving attitude
  • Apparel experience is a plus, but not required

Why Join Us?

  • Work Flexibility: This is a remote, part-time role with flexible hours. You’ll have the autonomy to manage your schedule while driving key operational improvements.
  • Impact: As a core part of our team, you will play an integral role in our growth and scalability.
  • Entrepreneurial Spirit: Classic Six is a startup at heart. You’ll have the opportunity to take initiative, lead projects, and help shape the future of our brand.
  • Opportunity for Growth: As we continue to scale, there will be opportunities for professional development and advancement within the company. We are committed to nurturing talent and rewarding contributions to our growth.

To apply please send email to customerservice@classicsixny.com with your resume, cover letter and a short 1-minute video as to why you would like to be considered for this position.