FAQ: SHIPPING, RETURNS & EXCHANGES
SHIPPING
All U.S. Orders over $250 are eligible for complimentary shipping.
For orders under $250, we offer a discounted flat rate shipping of $10.00 (Standard 3-4 business days)
For international shipping outside of the US, we offer fully transparent shipping rates that are calculated directly from DHL at checkout. International customers are responsible for the payment of any additional duties and taxes, which are also calculated at checkout. Classic Six has no control over these charges as customs policies and import duties vary widely from country to country. International customers are responsible for arranging return shipments. The outbound international shipping fee is not refundable. All fees will be deducted from the amount of your refund.
In the event that you do not have a secure place for delivery, we now offer the option to add a "signature required upon delivery" to your order. This will ensure the carrier does not leave your package in an area that you believe may not be secure.
Each order is hand picked and packed with love from our warehouse in Brooklyn, NY. Once your order has been placed, you will receive an order confirmation email. As soon as your your order has been despatched from our warehouse, you will receive another email with your tracking number and estimated delivery. You will receive your last notification from us when you order is our for delivery. Please make sure to use an email address that is often checked to receive updates as we take full responsibility for every Classic Six package while in transit, however, once a shipment is marked as "delivered" by the carrier, the responsibility of the package becomes yours.
Classic Six products are now eligible for shipping Worldwide.
For international shipping outside of the US, we offer fully transparent shipping rates that are calculated directly from DHL at checkout. International customers are responsible for the payment of any additional duties and taxes, which are also calculated at checkout. Classic Six has no control over these charges as customs policies and import duties vary widely from country to country. International customers are responsible for arranging return shipments. The outbound international shipping fee is not refundable. All fees will be deducted from the amount of your refund.
We take full responsibility for every Classic Six package while in transit, however, once a shipment is marked as "delivered" by the carrier, the responsibility of the package becomes yours.
Because of this, we do our very best to keep you informed of every step in the shipping process to prevent a lost or stolen package.
Please make sure that when placing an order, you use an email address that is often checked to receive all in-transit shipping updates as well as the final "Out for Delivery" notification. Additionally, please make sure to have a secure place for the delivery of your Classic Six package.
In the event that you do not have a secure place for delivery, we offer the option to add a "signature required upon delivery" to your order. This will ensure the carrier does not leave your package in an area that you believe may not be secure.
ORDERS
Unfortunately, we cannot offer order cancellations once our warehouse starts fulfilling orders.
To initiate a return, please visit our RETURN PORTAL HERE.
Don't forget to let us know why you are returning as it will only help tailor future collections for you!
Returns will only be accepted within 14 days of delivery date. Items must be in original condition (including tags) and must not have been worn, altered or washed. All packaging (including any bags) shipped with your order must be returned. If your return does not meet the conditions listed, the package will be sent back to you.
All returns that comply with the above policy will be refunded to your original payment method, less a $10.00 restocking fee per order. The return fee will be deducted from the amount of your refund. This allows us to thoroughly check each item to make sure whatever we restock is in perfect condition.
All returns for store credit are free and exempt from restocking fee.
Items returned outside this respective period will not be accepted.
If you would like a new size you can initiate an exchange of the original items via our return portal.
Classic Six products are now eligible for shipping Worldwide.
International customers are responsible for arranging return shipments. The outbound international shipping fee is not refundable. All fees will be deducted from the amount of your refund.
We recommend trying on all purchased items once received, to ensure adequate time to return items within our return timeframe.
***We are not responsible for items sent back using other return methods.
Refunds will be issued to your original payment method within 10 business days of the return being delivered. This gives us the appropriate amount of time to have the item(s) inspected for quality at our warehouse in Brooklyn, NY.
OTHER
You can contact us through our contact page or email us at customerservice@classicsixny.com. We will be happy to assist you.